Operations Coordinator (Broadband)

Birmingham, Jewellery Quarter

£25,000 + up to 20% annual bonus + great benefits including private health care

Bell Cornwall Recruitment are delighted to be working with a leading utilities company based in the Jewellery Quarter area of Birmingham. They are looking for an Operations Coordinator to join their growing team.

Key Responsibilities:
As an Operations Coordinator, you will play a pivotal role within the Operations Team. Duties include:

• Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs.
• Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs.
• Delivering exceptional customer service and educating customers on utility matters.
• Successfully handling a substantial volume of objections and losses during peak periods (July - September).
• Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June.

The ideal Operations Coordinator will have:

• Substantial prior experience in the utilities sector, with a strong focus broadband particularly in operational or back-office roles is desirable.
• Demonstrable robust communication ability and data analysis skills is imperative.
• Proficiency in Excel, including knowledge of Excel functions like XLOOKUP, would be highly beneficial.
• Personable character who works proactively to solve and prevent problems.

• Ability to work in a fast-paced environment and manage your own workload with minimal supervision

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

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