Benefits Assessor
Remote
3-month contract - likely to extend
£25.31 per hour
Full time - 9:00-17:30

Tate are working with one of the UK's best councils to recruit for a Benefits Assessor, to come in and hit the ground running. Please look at the below and if you feel you would be good for the role, please apply and we will get back to you ASAP!

Key job outcomes/accountabilities

• The accurate and prompt assessment of claims for Emergency Payments, Household Goods, Housing Benefit & Council Tax reduction.
• The processing of reported changes in circumstances affecting those claims.
• The maintenance and updating of claims in response to information received from internal and external sources.
• Responding to non-urgent requests for information.
• Carrying out complex assessments, such as adjudicating on fraud or appeal cases.
• Reviewing and revising decisions made by self and others where required.
• Providing written and face to face explanations of decisions and overpayments where requested.
• Checking and providing feedback on the work of others.
• Responding to urgent requests for updates or information about claims.
• Supporting and coaching new entrants by sharing knowledge and experience, either on an ad-hoc basis, by mentoring individuals or floor-walking new cohorts.
• Maximisation of opportunities for delivering outstanding service by effectively communicating with customers and stakeholders by telephone, email and by letter.
• Contribution to service enhancement projects concerning work appropriate to this grade point.

What are we looking for

• So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice.
• Work in compliance with the Codes of Conduct, Regulations and policies of the City Council.
• To model and promote good equalities practice and value diversity across the service.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Ensure that all mandatory training is undertaken as required. For example - Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults. Please note - this is not a comprehensive list.
• Benefits experience

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.