We are looking to appoint an experienced Customer Service Executive to join a well-established, growing SME business based in South Cambridge.

As a Customer Service Executive, you will deliver outstanding customer care with professionalism and positive energy. Handling inquiries, processing orders, and resolving issues promptly are key aspects of this role. You will also provide technical recommendations to customers and maintain accurate records.

Salary: £25,000 - £30,000 (DOE)

Hours: Office Based - Full-time or part-time (minimum 25 hours per week, Mon-Fri)

Clear progression opportunities

Responsibilities...

• Answer customer inquiries via phone and email.
• Maintain customer records using CRM (Pipedrive) and Sage 50 accounts.
• Process and manage orders, ensuring accuracy and timely completion.
• Resolve customer issues and track shipments.
• Assist with various administrative tasks.

Requirements

• At least one year of B2B customer service/sales support experience.
• Proficient in MS Office and CRM management.
• Excellent written and verbal communication skills.
• Ability to remain calm under pressure.
• Positive attitude and strong multi-tasking abilities.
• Ability to pick up new systems easily and quickly.
• Enjoys solving customer challenges.

Benefits

• 23 days annual leave plus bank holidays.
• Discretionary company bonus scheme.
• Enhanced sick pay.
• Free parking, snacks, and drinks.
• Team days and conferences.
• Comprehensive training and development plans.
• Potential for salary sacrifice schemes.
• Clear progression opportunities into Internal Account Management