We at Work Lyf are recruiting for our well established Client based in Newcastle-under-Lyme. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers.  Once probation is completed, this position can be hybrid, 3 days in the office, 2 at home.

Key Accountabilities

• To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
• To deliver accountabilities in line with objectives and personal development plan set.
• To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.
• Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times.
• Collaboration with team members to ensure all client contracts are supported effectively.
• To ensure that data quality is maintained.
• To provide customer reporting with complete accuracy in line with customer date requirements.
• Efficiently resolve or escalate enquiries or complaints.
• Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying).
• Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate.

Key Experience and Skills

• Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions
• MS Office skills – esp. Outlook
• Advanced excel skills (vlookup, pivot tables etc.)
• Strong data analysis and interpretation
• Ability to work independently to tight deadlines
• Motivated to support the team to meet clients SLA’s / KPI’s
• Strong verbal and written skills
• Attention to detail
• Document management skills
• Time management skills

Monday to Friday 9a.m. to 5.30p.m.

One hour for lunch.