Lifeline Advisor (Call Handler)- Days  

Location: Peterborough, Shrewsbury Avenue  

Salary: £27,769. 33 per annum  

The Vacancy  

Are you looking for a new and rewarding role, where you can really make a difference to people’s lives? 

If so, due to an internal move CKH have an opportunity for you to join our amazing team of Lifeline Advisers on days.  

Our Lifeline service is manned 24/7; the successful applicant will work 37 hours per week, 5 days out of 7, bank holidays and weekends will fall into the normal shift pattern, 

As a Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers.  Using our LETS principle you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and with empathy. In line with individual customer contractual requirements you’ll need to take action as needed and provide relevant support. In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame. 

The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact. 

Enhanced DBS will be sought for successful candidates. 

For a full job description please see the document at the foot of this page.