Are you ready to play a key role in propelling organisations on their data driven journey?

Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.  Our people and culture are our highest priority in all we do. Measurable feedback is captured annually to ensure we continue to improve and develop our offering.

If these values are important to you, and you are looking to take the next step in your career with an established and growing company, we’re delighted to share a newly created opportunity to join the Sword team in the role of Applications Support Analyst.

The Applications Support Analyst is responsible for providing support and maintenance services for our Energy clients' product portfolio, ensuring both operations and project deliverables are met.

This role ensures that applications are kept up-to-date with product roadmaps and aligned with business requirements.

Requirements

• Provides level 1 and level 2 application support and maintenance services
• Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
• Engagement with 3rd party vendors as part of support and maintenance activities
• Provide support for Onshore and offshore business applications
• Related hardware accessory support and asset management
• Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
• Works with third party vendors to ensure services are supported
• Engagement with other IS functions to ensure successful deployment of solutions into production
• Maintains systems documentation, ensuring knowledge base articles and IS guides are up to date
• Ensures events and demand are dealt with within agreed SLAs

Experience :

• Experience of Cloud Application services, M365, Azure, SQL. AD
• Experience of database technologies such as SQL Server and Oracle
• Experience of application installation and configuration
• Experience and in-depth knowledge of managing the support and testing of applications
• Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
• Ability to prioritise own workload and meet agreed deadlines.
• Strong organisational skills to be able to juggle multiple issues and changing priorities
• Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
• Experience in supporting enterprise applications within the energy and utilises sector preferred but not essential.
• ITIL foundation qualification desired but not essential

Benefits

Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer.  All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.